Supporting Functions
We understand—your dev team’s efficiency shouldn’t be compromised by weak support systems. That’s why we’ve built extraordinary supporting functions that keep everything running smoothly, using wildly innovative techniques that bring method to the madness.
Wondering how? Let’s break it down.
Live Learning Log10.01.02
Why does the same error keep occurring?
You bring up a concern, expect it to be resolved, and then the same issue arises again? It’s like requesting sugar-free tea, but it always comes with sugar! The feedback is simply not sticking somewhere.
Teams continue to make the same mistakes over and over again, squandering time, when past failures are not learned from. Not only is the error itself a concern, but nobody is taking any steps to ensure that it doesn’t occur again, causing huge collateral damage to the ability of the Support Teams (Admin, HR, IT) to help the core Dev Team.
How does this help?
- Establish a structured feedback loop—act, receive feedback, acknowledge, improve.
- Tighten execution cycles to drive quick corrective actions.
- Learn from past feedback and industry best practices for continuous improvement.
What You Gain
Higher quality support functions.
Faster resolution of recurring issues.
A proactive team that evolves with every learning.
Want a support team that gets better every day? Start logging and learning today.
1-3-5 planning10.01.06
Why does the support staff feel overworked but still overlook the crucial details?
While awaiting an urgent update from the support staff, a developer has been barred. However, they are preoccupied with responding to emails, completing small requests, and attending back-to-back meetings rather than working on it. It’s too late by the time they start the actual work.
It’s not that they’re not putting in a lot of effort; rather, it’s just that it’s difficult to distinguish between tasks that must be completed and those that can wait. Additionally, the most crucial tasks continue to be neglected while everything seems to be a priority, resulting in an inefficient service to the Dev Teams.
How does this help?
- Align tasks by impact—1 major, 3 medium, and 5 minor priorities.
- Ensure weekly and daily planning stays structured and effective.
- Prevent task overload by completing existing priorities first.
What You Get
Sharper focus on critical deliverables.
A well-prioritized and accountable support team.
Faster, more reliable support for development teams.
Want to streamline your support functions? Start with 1-3-5 planning today.
